CUSTOMER CARE

 

RETURNS

 

Because all items are made to order All Sales are Final. In the rare case we have sent you a different size than ordered, we will gladly exchange for the originally ordered size. In the rare case that an item is damaged please contact info@emmerichny.com immediately after receiving your purchase to discuss options. We must be contacted within 10 days of the item being delivered in order to rectify the situation.

EXCHANGES

 

We are unable to accept exchanges.

LEATHER DISCLAIMER
 
Due to the nature of leather minor variations in weight color and finish are possible. Color may transfer onto light colored clothing and surfaces.
SHIPPING 

 

Please allow 2-4 weeks to receive items. Because items are made to order the delivery time on each will vary. For any questions regarding shipping please contact info@emmerichny.com.

 

We ship all items through USPS Priority Mail. If you have specific shipping instructions they need to be brought to our attention at the time of purchase.

 

Shipping rates follow up-to-date USPS Priority Mail fees.

 

INTERNATIONAL

 

We are only able to deliver within the Unites States, Canada and the UK, however we are looking forward to expanding. Please sign up on our mailing list to keep up to date on international news.

PAYMENT

 

We are currently using Paypal for payment processing in order to protect our customers and their purchases. 

ABOUT US

CONTACT

CUSTOMER CARE

 

 

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