CONTACT EMME

DON'T MISS A RESTOCK

"I am experiencing an extremely high volume of inquiries.

I cannot respond to everyone. Please sign up on the mailing list or follow on Instagram to stay up to date! Everything is made-to-order, All sales are final."

ASK ME A QUESTION THAT'S NOT OVER THERE >

 

I am currently unable to take most custom orders. My focus is on making masks.

However if you need to get in touch, please email me: 

 

emmerichny@gmail.com

 

FAQs

 

Are you restocking masks?

Yes, I try to restock weekly depending on supplies and my energy level.

 

Do you have a waiting list??

No. A waiting list is just an order IOU, it's too complicated.

 

Why do they sell out so fast?

I release small batches at a time, and have the BEST community ever who have been patiently waiting to order every time masks are released.

 

Well, how do I know when there's more?

I update most frequently on Instagram. Follow there for up to date information. I will also send out an email blast, sign up on the mailing list. But they still sell real fast.

 

Why is your delivery time 2+ weeks??

I work solo in my studio in Brooklyn NY. So it takes me a while to do...... everything. Hopefully I will be able to get help soon, but times are complicated.

WHERE IS MY TRACKING NUMBER?

Tracking is sent to the provided email (your paypal email) as soon as your order is completed and heading to the post office.

 

Can I return or exchange?

No, all sales are final, all items are made to order. I cannot 'exchange' face masks when there's a global pandemic. You get it.

 

Do you sell anywhere else?

No, only on my website.

 

When are you gonna make other things?

I don't know, I'm very busy with masks. Sometimes I forget to make food, so it will be a minute before I bring back clothing and other accessories.

 

Can I buy in bulk?

No, I don't do bulk orders.

 

Can I pay in Cashapp, venmo, or some other thing?

No. I use Paypal to protect you and me. It is the safest and easiest way to pay online, and you and your information is protected.

 

I live in Canada, will my order be here in 2 weeks?

Probably not. Customs delays orders significantly right now. It will likely take longer, but it's on the way!

 

How are you? 

I'm doing well! Living the dream. I'm pretty tired. But thank you for asking!

What's your favorite ice cream flavor? 

I like Mint Chocolate Chip and Strawberry tied. Not together tho.

What's your dog's name and breed?

Suzanne 'Sucia' Vega, and she's probably a Chorkie, but who knows she's adopted.

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